Talk to our team
Already have an account? Open a ticket from your dashboard for the fastest reply — our agents can see your orders and deposits there.
support@smmfree.com
Response time
Usually under 30 minutes
Support hours
24 hours a day, 7 days a week
What to send so we can fix it on the first reply
For an order problem, send the order ID and what you are seeing, for example started but stuck at 40 percent. We can look up the provider status from the ID alone, so screenshots are optional and the ID is not.
For a deposit that has not landed, send the exact UTR or reference number and the amount. Manual deposits are matched on that reference, so a typo in it is the usual reason a payment looks missing.
For a refill request, send the order ID inside the refill window shown on the service card, plus the current count. For API questions, send the endpoint you called and the raw response you got back, never your API key.
Questions support gets every day
- My order says pending, is it stuck?
- Pending means we have accepted it and the provider has not started yet. That is normal inside the average time printed on the service card. Message us once it is clearly past that window.
- Can I change the link after ordering?
- No. Once an order is sent to a provider the link is locked. Cancel if the service supports it, otherwise let it finish and reorder on the correct link.
- Do you offer phone support?
- No, and deliberately. Everything is handled by ticket and email so there is a written record of what was promised on your order.
Before writing in, it is worth checking the service list, the API documentation or the terms of service.